I set up an entirely new cloud instance and am still running into the same permissions issues and I'm not sure what else to try. I load the database and set up the database user from my current piwik installation. I downloaded and unzipped the latest version of piwik, and when I try to access the piwik directory to start the setup, I get the exact same permissions error I pasted before. This is a verio cloud server running CentOS 6.3 with Plesk Panel 11.0.9 Changing permissions to 777 does not solve the problem. I've tried changing the owner of the piwik dir and everything under it to my main plesk account, apache, apache:apache, and I even followed the suggestions here http://jonathankressaty.com/2011/11/02/plesk-permissions-wordpress-ftp/ for people having permissions problems with word press so they added the apache user to the plesk group and changed permissions to 775 for directories and 644 for files. Nothing seems to work to solve my permission problems.
I asked my hosting support and they didn't have any useful suggestions. I'm trying to install this on what should be a pretty basic set up. I can't be the only person that has run into permissions problems with Plesk can I?
I asked my hosting support and they didn't have any useful suggestions. I'm trying to install this on what should be a pretty basic set up. I can't be the only person that has run into permissions problems with Plesk can I?