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Re: Freezes for 60 seconds Please help.

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Hi,

This isn't actually Piwik's fault - it is actually a problem with your server and therefore hard for anyone here to troubleshoot for you. You would have better luck on a GoDaddy support forum.

Anyhow - here are my thoughts:

Your first problem appears to be that the fastcgi server has stopped handling requests. This would account for the 60 second timeouts. This seems to be a GoDaddy problem: http://support.godaddy.com/groups/web-hosting/forum/topic/fcgid-internal-error/ Perhaps your shared server is overloaded with websites? Contact GoDaddy support and ask them to give you an upgrade? Failing that simple pay more for your hosting and get a good server. If you are running a business then you should be buying proper hosting.

Your second problem is a general apache / website problem and again has nothing to do with Piwik. The error say "Cannot serve directory /var/chroot/home/content/58/8106658/html/solar-electric-systems.com/wiki/: " Do you have a link from the homepage to a wiki without an index file being in the directory? This would not cause server timeouts - but log an error after you clicked on the Wiki link.

Regarding your comments about Piwik being easy to use and the support you get. I've used 100's of open source packages and frankly Piwik is easy to use.

I hope this helps,

James

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