Quote
matt
Note: there is definitely a privilege missing and so your hosting company is wrong
Matt,
Thank you for your reply. Support just advised that while my shared hosting account's permissions are 'perfect', other of their customers have installed and use Piwik without problem!
To my mind, logically, this would indicate a problematic configuration on the machine which hosts my account. Have replied with this observation and hope for a proper resolution.
The support at this web hosting company has, historically, been nothing short of superb. Hopefully the knowledge of first tier support people has remained at it's unusually high level.