Thank you all for your suggestions. We are a small organization that struggles to be both cost-effective & time-effective, and we think Piwik is a terrific tool -- but having to deal with this problem over and over again [and being unable to get a definitive solution] has been a serious problem. We will revisit this next year when we revamp our website, but we have decided to give up on Piwik at this point and use a less-robust analytics package that will allow us to actually get results now.
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